Privacy Policy

Who we are

Registered Office: 5-6 George Street, St Albans, Herts AL3 4ER. Registered in England No. 3782019 VAT Registration No. 720 0630 91

For any questions please contact us at

Why we have made changes

As a result of the new General Data Protection Regulation (known as GDPR) coming in to effect on 25 May 2018, we now have to advise you how we will process your personal information.

What we will need from you

In order to review and process your claim we will need to take personal details from you, these will include those relating to you i.e. your name, address, email address, telephone number and nationality.

We will also need to take details relating to the travel in which you are claiming. These details will include but are not limited to, your booking reference, flight number, route travelled, sector in which incident occurred, incident type, claim type, reported date, property irregularity report (PIR), luggage details and insurance details if applicable.

We will also ask for details relating to the exact claim type and these can consist of specific item details, brand, size, colour, date purchased, price paid and proof of purchase.

If a settlement is agreed in order to process a payment we will ask that you complete a 'Settlement and Release' form and upload this to your claim. We will require you to share your account details at this stage in order to process a payment.

How your data will be held

Your data will be stored for the purpose of processing your claim only. We do not share data with any third parties or advertisers.

Your data will be held live in our systems for the length of time it takes in order to process your claim. From that point on it will only be held for the prevention of fraudulent claims and for accounting/legal obligations.