Privacy Policy

Who we are

First Flight Forwarders LTD

Registered Office: 10-12 Mulberry Green, Old Harlow, Essex CM17 0ET
Registered in England No. 3623240
VAT Registration No. 720 0630 91

For any questions please contact us at GDPR@1stflight.co.uk

Why we have made changes

As a result of the new General Data Protection Regulation (known as GDPR) coming in to effect on 25 May 2018, we now have to advise you how we will process your personal information.

What we will need from you

In order to meet our contractual obligations to review and process your claim we will need to take personal details from you, these will include those relating to you i.e. your name, address, email address, telephone number and nationality.
We will also need to take details relating to the travel in which you are claiming. These details will include but are not limited to, your booking reference, flight number, route travelled, sector in which incident occurred, incident type, claim type, reported date, property irregularity report (PIR), luggage details and insurance details if applicable.
We will also ask for details relating to the exact claim type and these can consist of specific item details, brand, size, colour, date purchased, price paid and proof of purchase. If a settlement is agreed in order to process a payment we will ask that you complete a ‘Settlement and Release’ form and upload this to your claim. We will require you to share your account details at this stage in order to process a payment.

How your data will be held

Your data will be stored for the purpose of processing your claim only. We do not share data with any third parties or advertisers. Your data will be held live in our systems for the length of time it takes in order to process your claim. From that point on it will only be held for the prevention of fraudulent claims and for accounting/legal obligations, 7 years.

Computer information

When you use our website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our website. Such information is typically considered Non-Personal Information. We also collect the following:

Cookies

Our website uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. These cookies are essential as they allow you to use our website.

Simple things like moving around the website, using secure areas of the site.

We use Cookies to personalise the Content that you see on our website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place personal data in Cookies.

Session cookies fall under the categorization of strictly necessary cookies under the General Data Protection Regulation (GDPR), applicable in the European Union and the UK. Strictly necessary cookies like session cookies are exempt from the consent requirements underlined in the GDPR.

Further information available here: https://www.cookieyes.com/blog/session-cookies/

Secure transmission of data

Our website uses Secure Socket Layer (SSL) to ensure your information sent across the internet is encrypted and secure. It also ensures you are sending information to our server and not an imposter site.

Your rights

You are free to ask if we hold your personal data and if we do, for a copy of that data.

If you believe we hold inaccurate data relating to you, you have the right to request that we correct it.

We do ask that you consent for us to use your personal data in order to process your claim. However, you have the right to revoke that consent and request that your data is deleted and you can do this by emailing GDPR@1stflight.co.uk.

If you still remain dissatisfied with the way your personal data has been used or you wish to raise a concern you can do so here:

In the UK, the relevant supervisory authority is the Information Commissioner’s Office (ICO). You can contact the ICO via their web-form at ico. org.uk/concerns/ or call the ICO helpline on +44 (0)303 123 1113.

If you are a resident of another EU country and would like to contact your relevant supervisory authority, you can find a list of authorities via: www.edpb.europa.eu/ about-edpb/about-edpb/members_en

Document 00221 - Version 3 – 21 March 2025