Assisting the
world’s airlines
since 1998

Assisting the world’s airlines
since 1998

For Delayed Luggage Only:
Monday – Friday
9am – 1pm
Moving airline baggage ‘lost and found’ into the future
First Flight Forwarders offering you a contactless journey to become the future traveller. We are continuing to rethink existing touchpoints to enable a fully contactless airport journey having successfully created ‘virtual baggage services’.

With contactless deliveries, you can expect our drivers to:

Contactless deliveries

We use knowledge and expertise to provide cost effective and efficient support to the world’s airlines; easing the process of those inevitable, unfortunate situations which occur in air travel.

  • We provide our services to Gatwick, Stansted, Luton and all other UK airports
  • We support all areas of the passenger chain; from luggage tracing to deliveries
  • We have an in house call centre with dedicated and friendly multilingual staff

A premier airline support company

First Flight Forwarders is an established professional airline support company, servicing some of the largest airlines flying into the UK. Originally set up to offer quality baggage repatriation, over the last 20 years, we have grown to become one of the premier companies operating in this delicate, personal part of the aviation business.

Taking pride in quality service

We have consistently welcomed household names to our ever increasing customer database and are proud, not only of our prestigious client list, but also the unsurpassed reputation for quality customer service we now enjoy.

How do we help airlines?

Lost property

With our online lost property system, passengers can search for missing items with ease. We also have a dedicated team to help if needed. We are proud to achieve a high return ratio.

Baggage tracing

In our call centre, operating 7 days a week, we proactively keep passengers informed of the location of their luggage, taking the stress out of delays. Our experienced tracing team search the network to locate and match items to their owners leaving no airport unsearched.

Luggage repairs

We provide an internet based service providing airline passengers with a reliable repair and replacement service throughout Europe, without the aggravation of gaining repair quotes for submission to claims or insurance companies.

Luggage replacement

Available at all UK airports, we offer a wide range of products, including an extensive range of suitcases from budget to high end, we can resolve any damaged luggage issue across your network.

Airline claim handling

With our web based claims portal and experienced claims handling team, we offer a full claims handling service to completion, with full visibility to our clients and their customers. With live updates, passengers are kept informed at every stage.

Luggage repatriation

We arrange the return of delayed luggage to airline customers anywhere in the UK. Operating between the baggage hall and our offices, we make the process seamless, from collection to delivery.

Putting passenger and employee wellbeing first
The future of ‘lost and found’ is here. We have created a safe and efficient process both physically and digitally.

In utilising cloud computing, remote access, data storage linked to mobile and tablet technology, our new digital service allows passengers to safely process any baggage disruption enquiry or claim while minimizing any potential contact.

‘Scan and Go’ will now encourage passengers to use our assistance through our digital platform by simply scanning our QR code and interacting with our services through their mobile devices. Putting employee and passenger wellbeing first.

Maximising a simple and clean, easy to use interface that offers passengers a visual and interactive system, including:

  • Flight Finder

  • Postcode Search

  • Live Updates

  • Dynamic Algorithms

There's no need for the old ways with multiple systems and completion forms, our digital service will create a World Tracer reference file and lead them all the way through to claim completion.
All in one place. All digital.

Get in touch

For more information on any of our services, please get in touch and one of the team will be happy to help.

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