We are working hard to keep our staff and customers safe.
We are currently operating and taking measures to protect the wellbeing of our staff & customers in accordance with government advice.
With contactless deliveries, you can expect our drivers to:
First Flight Forwarders is an established professional airline support company, servicing some of the largest airlines flying into the UK. Originally set up to offer quality baggage repatriation, over the last 20 years, we have grown to become one of the premier companies operating in this delicate, personal part of the aviation business.
We have consistently welcomed household names to our ever increasing customer database and are proud, not only of our prestigious client list, but also the unsurpassed reputation for quality customer service we now enjoy.
With our online lost property system, passengers can search for missing items with ease. We also have a dedicated team to help if needed. We are proud to achieve a high return ratio.airlinelostproperty.com
In our call centre, operating 7 days a week, we proactively keep passengers informed of the location of their luggage, taking the stress out of delays. Our experienced tracing team search the network to locate and match items to their owners leaving no airport unsearched.
We provide an internet based service providing airline passengers with a reliable repair and replacement service throughout Europe, without the aggravation of gaining repair quotes for submission to claims or insurance companies.damagedluggage.com
Available at all UK airports, we offer a wide range of products, including an extensive range of suitcases from budget to high end, we can resolve any damaged luggage issue across your network.damagedluggage.com
Airline claim handling
With our web based claims portal and experienced claims handling team, we offer a full claims handling service to completion, with full visibility to our clients and their customers. With live updates, passengers are kept informed at every stage.
We arrange the return of delayed luggage to airline customers anywhere in the UK. Operating between the baggage hall and our offices, we make the process seamless, from collection to delivery.
In utilising cloud computing, remote access, data storage linked to mobile and tablet technology, our new digital service allows passengers to safely process any baggage disruption enquiry or claim while minimizing any potential contact.
‘Scan and Go’ will now encourage passengers to use our assistance through our digital platform by simply scanning our QR code and interacting with our services through their mobile devices. Putting employee and passenger wellbeing ﬁrst.
Maximising a simple and clean, easy to use interface that offers passengers a visual and interactive system, including:
For more information on any of our services, please get in touch and one of the team will be happy to help.